FAQ
How do I buy skins?
Choose an item, add to cart, and follow checkout instructions. Delivery is instant.
Is trading safe?
We use secure payment and escrow mechanisms; only verified items are listed.
Can I sell my skins?
Yes, list your items in the dashboard and set your own price.
What payment methods are supported?
We support cards and international currencies.
How to contact support?
Write to info@epicdropzone.com and we'll help you ASAP.
How long does delivery take?
Items are delivered instantly after payment confirmation. You will receive your items in your Steam inventory or game account within minutes.
Are items guaranteed to be authentic?
Yes, all items listed on our marketplace are verified for authenticity. We only allow verified sellers and check all items before they are listed.
What happens if I don't receive my item?
If you don't receive your item within 24 hours, contact our support team immediately. We will investigate and provide a full refund if the issue cannot be resolved.
Can I return or refund an item?
Digital items are generally non-refundable once delivered. However, if there is a problem with your purchase, contact our support team within 48 hours and we will work to resolve the issue.
How do I become a seller?
Simply create an account, go to your dashboard, and click on "Steam Items" or "Listed Items" to start listing your items. You can set your own prices and start selling immediately.
What are the seller fees?
We charge a small commission on each sale to maintain our platform and provide customer support. The exact fee structure is displayed when you list an item.
How do I withdraw my earnings?
Go to your dashboard and navigate to the "Payouts" section. Set up your payment method (bank transfer or other supported methods) and request a withdrawal. Processing typically takes 3-5 business days.
What is the minimum withdrawal amount?
The minimum withdrawal amount is €1.00. You can accumulate your earnings and withdraw when you reach this threshold.
Do you support multiple games?
Yes, we support items from various games including Dota 2, CS:GO, and other popular titles. Browse our catalog to see all available games and items.
How do I transfer items from Steam to the marketplace?
Connect your Steam account in your dashboard, go to "Steam Items", and select items you want to sell. You can then list them with your desired price.
Is my personal information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and financial information. We never share your data with third parties.
What currencies are supported?
We support multiple currencies including EUR, USD, GBP, and others. Prices are displayed in your local currency, and you can pay with major credit and debit cards.
Can I negotiate prices with sellers?
Prices are set by individual sellers. You can contact sellers through our platform if you have questions, but all transactions go through our secure checkout system.
What if an item I purchased is not as described?
Contact our support team immediately with details and screenshots. We will investigate and may provide a refund or replacement if the item does not match the description.
Do you offer buyer protection?
Yes, we offer comprehensive buyer protection. If you don't receive your item or it doesn't match the description, we will work to resolve the issue or provide a refund.